This Refund Policy explains how refunds are handled for bookings arranged through Opulence Travel Express, an independent travel agency.
1. Refunds depend on supplier rules
Because we book travel provided by third-party suppliers, whether a booking can be refunded — and how much — is determined by the rules of the relevant airline, cruise line or supplier and the specific fare you purchased. Some fares are fully refundable, some are partially refundable, and some are strictly non-refundable.
2. How to request a refund
To request a refund, call our desk at (848) 863-8456 with your booking reference. We will review the applicable fare rules, explain your eligibility, and submit any eligible refund request to the supplier on your behalf.
3. Cancellation fees and penalties
Suppliers may charge cancellation fees or penalties that are deducted from any refund. These charges are set by the supplier, not by us. Where an agency service fee was charged, that fee may be non-refundable; this will be made clear at the time of booking.
4. Refund timeframes
Refund processing times are determined by the supplier and your payment provider, and can take several billing cycles to appear. We will share the expected timeframe for your specific booking and follow up with the supplier where appropriate.
5. Travel credits and vouchers
In some cases a supplier may offer a travel credit or voucher instead of a cash refund. The terms, validity and conditions of any credit or voucher are set by the supplier.
6. Non-refundable bookings
If your fare or sailing is non-refundable, a cancellation may result in no refund. We always disclose whether a booking is refundable before you confirm, so you can make an informed decision.
7. Questions
For help with a refund, call (848) 863-8456 or email contact@opulencetravelexpress.com.